SustainabilityStakeholder Relationships

Unibail-Rodamco holds a central position at the heart of communities across Europe. The Group takes its social, economic and environmental responsibilities seriously and is committed to creating value for all of its stakeholders.

 

Customers

The quality of the customer experience is central to the economic sustainability of Unibail-Rodamco's business. It is the result of intensive work in subjects as diverse as leasing, maintenance, health and safety, marketing and customer research.
Facebook sites and websites for individual shopping centres contribute to the Group’s ongoing dialogue and loyalty with its customers. As well as communicating with customers about environmental issues, the Group encourages them to adopt more environmentally-sustainable habits and, when relevant, helps them to do so. For example, car-sharing schemes and free charging points for electric vehicles are being introduced at assets across Europe.
Customer satisfaction surveys are conducted each year and internal quality audits assess services and comfort criteria.

 

Tenants

Strong, mutually beneficial relationships with tenants are fundamental to the Group's long-term success. Unibail-Rodamco devotes considerable energy to attracting top-flight retailers and supporting their national and international expansion via its extensive network of well-located, prime shopping centres. It is also committed to leasing space and providing support to entrepreneurs and smaller national and local retailers.
Tenants are Unibail-Rodamco's most important partners when it comes to reducing the global environmental footprint of the Group's assets. With the help of green leases and a proactive approach founded on dialogue, information and the sharing of best practices, Unibail-Rodamco is encouraging its tenants to play an active role in environmental management. ‘Green lease’ clauses, which have been implemented for all new leases and renewals since 2009, are now included in more than 32% of the Group’s active leases.

 

Communities and local authorities

Unibail-Rodamco's assets play an important social role in the community and contribute to economic growth, job creation and urban renewal. To ensure that its investments, developments and operations benefit communities and reflect their needs and expectations, Unibail-Rodamco's teams work to build and maintain strong relationships with local residents and public authorities. Extensive public consultations are held for all development and extension projects.

 

Suppliers and contractors

Unibail-Rodamco works with a large network of third-party suppliers and contractors. They provide the Group with different services such as legal advice and architectural designs and operational services related to site’s exploitation.

Social and economic relationships with suppliers are governed by strict internal rules, and local and national laws and regulations. Unibail-Rodamco encourages its suppliers and contractors to adopt sustainable operating practices and use environmentally sustainable materials. A contract addendum covers a range of issues, including energy efficiency, waste, and the use of environmentally- sound products and materials, and social and ethical behavior. Annually, key maintenance, cleaning and security are assessed regarding their compliance with environmental clauses, management and service quality.

 

Investors and shareholders

Unibail-Rodamco is active in three major business lines: shopping centres, offices and convention-exhibition centres. For each core business, it aims to maximize shareholder value and return on investment through proactive management, a dynamic acquisition and disposal policy, and a high level of expertise in the management of major development and refurbishment projects.

Unibail-Rodamco is listed on a number of prestigious SRI (socially responsible investment) indexes: the FTSE4Good, the Dow Jones Sustainability (World) and Sustainability (Europe) indexes, the ASPI Europe Index and the NYSE Euronext Low Carbon 100 Europe® Index. The Group's sustainability strategy and achievements are regularly discussed with investors at dedicated sessions.
For more information, consult the Investor Relations section.

 

Employees

Unibail-Rodamco is an equal opportunities employer that aims to provide all members of staff with a workplace that promotes equality and diversity, rewards achievement, and encourages career development through training and mobility. Employees are trained and regularly informed about the Group's sustainability policies and achievements.
Learn about working for Unibail-Rodamco.